data protection
PRIVACY POLICY
The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2021). In this privacy policy, we inform you about the most important aspects of data processing in connection with our website. By using this website, you agree to these data protection regulations. The operator of the website is: Katharina Krenn, Paradeisergasse 9, 9020 Klagenfurt am Wörthersee, + 43 (0) 650 322 00 01, katharina.krenn@ifeelhome.at, www.ifeelhome.at
Data processing is carried out on the basis of the statutory provisions of § 165 TKG 2021 as well as Article 6 (1) (a) (consent) and/or (b) (necessary for contract performance) of the General Data Protection Regulation (GDPR).
WHAT PERSONAL DATA DO WE STORE AND PROCESS
Name, phone number, email address, and object-related information (e.g., property address/type) in connection with data storage and processing. For the fulfillment of a contract, such as a rental or purchase offer (subject to legal regulations), we also store and process: date of birth, address, information about residency status (foreign/ domestic), and in some cases, income data (e.g., payslip, income tax notice), and possibly a copy of your ID as required by anti-money laundering laws.
CONTACTING US – PURPOSE OF DATA COLLECTION AND DATA USAGE
If you contact us via the contact form on our website, by email, by phone, or through an advertisement on a property platform (or social media), the data you provide will be stored to process the request (including in accordance with the Distance and Off-Premises Contracts Act (FAGG) and the Consumer Rights Directive Implementation Act (VRUG)) and any follow-up questions. This data will be retained in accordance with the Real Estate Agents Act (mutual support and information obligations) and to preserve our commission claim until the sale/rental of the respective property (see deadlines/deletion). Your inquiry (name/company) will be shared with the client as part of our documentation of services. If a pre-contract (rental or purchase offer) or contract (rental or purchase agreement) is concluded, the personal data mentioned above must be disclosed to us. A copy of your ID must also be provided according to anti-money laundering regulations.
WHEN DO WE NEED YOUR CONSENT?
We require your explicit consent:
-
if you wish to receive information about similar or other properties,
-
if you want to be added to a waiting list for specific properties, or
-
if we may retain and process your data after contract fulfillment and expiration of statutory retention periods for future contact.
You can provide this consent using the checkbox in the object-specific contact form, the general contact form on our homepage, by email, or in writing. This consent can be revoked at any time!
RETENTION PERIODS / DELETION
-
For documentation and to safeguard our commission claim, your data will be stored from the time of inquiry until the property is sold (entry in the land register) or rented (signed rental agreement), either through us or another broker/owner.
-
If a pre-contract or contract is concluded, data will be retained for 7 years in accordance with tax law retention obligations.
-
If a pre-contract or contract is concluded, a copy of your ID will be stored for 5 years as required by the anti-money laundering law.
After these periods, your data will be deleted from all storage media or destroyed if in paper form. General data (e.g., from a general inquiry) is stored for 6 months for processing and follow-up and then deleted if no consent has been given.
POSSIBLE DISCLOSURE OF YOUR DATA
We store and process the personal data provided to us only as necessary for contract processing (brokerage agreement). Disclosure only occurs to the extent necessary for contractual fulfillment, based on legal requirements or legitimate interests of involved third parties.
Possible recipients include:
-
Company employees involved in the transaction,
-
Cooperation partners and their employees/shareholders (e.g., for joint projects),
-
Third parties involved in the transaction (other brokers, platforms, property managers, financing companies, public and private institutions providing or requiring property information, insurers),
-
Service providers (e.g., tax advisors, payroll, legal counsel), authorities (e.g., tax office, social insurance), legal representatives (e.g., for enforcement or defense of claims), or companies providing IT infrastructure support.
Your data will never be passed on for advertising purposes. All staff, partners, and service providers are obligated to confidentiality and compliance with data protection regulations.
DATA PORTABILITY
Data processed due to legal obligations (e.g., for anti-money laundering or labor law) is not subject to the right of data portability.
USE OF COOKIES
Our website uses cookies. Cookies are small text files stored on your device via your browser. They help make the website more user-friendly and enable certain functions.
Technically necessary cookies:
These are essential for basic functionality, such as saving language settings or maintaining sessions. Some may remain stored on your device until manually deleted.
Technically non-essential cookies:
These enhance user experience, analyze site usage, and present personalized content/ads (e.g., Google Analytics, Facebook Pixel, YouTube). These are only used with your explicit consent, which you can change or withdraw at any time via the "Cookie Settings" button on the website.
You can configure your browser to inform you about cookie usage and allow them individually. Disabling cookies may limit website functionality.
Cookies implemented by Wix on this website include:
-
frog.wix.com – monitors performance and security, collecting IP addresses and usage behavior.
-
panorama.wixapps.net – supports apps and integrations, collecting IP addresses and usage behavior.
-
progallery.wix.com – powers image galleries, collecting IP addresses and usage behavior.
Legal basis: Legitimate interest under Art. 6 (1) (f) GDPR to ensure functionality and security.
PLUGINS
YouTube, LLC
Our site uses plugins from YouTube, operated by Google (YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA). When you visit a page with a YouTube plugin, a connection is established with YouTube’s servers, informing them of the pages you visited. If you're logged into your YouTube account, your browsing behavior can be linked to your profile. You can prevent this by logging out. YouTube sets cookies to collect visitor data for analytics, usability, and abuse prevention.
Usage of YouTube is based on our legitimate interest in an appealing presentation of our online offerings (Art. 6 (1) (f) GDPR).
More information about the privacy policy of YouTube: https://policies.google.com/privacy
We use Google services (e.g., YouTube), which involve transferring personal data to the USA.
These transfers are based on Standard Contractual Clauses approved by the European Commission.
More information: https://policies.google.com/privacy
Type of Data Processing: Embedding YouTube videos transfers data to Google.
Purpose: Improve and analyze video usage.
Legal Basis: Legitimate interest under Art. 6 (1) (f) GDPR.Data processing is based on legitimate interests, such as the provision and improvement of services. Data processing agreement pursuant to Art. 28 GDPR
Auftragsverarbeitungsvertrag (Data Processing Agreement, DPA) gilt automatisch, wenn Dienste von WIX genutzt werden
Data Transfer: To Google in the USA under Standard Contractual Clauses.
Storage Duration: As long as needed for service provision.
Objection: You can opt out via your YouTube account settings or browser add-ons.
More information about the privacy policy YouTube: https://policies.google.com/privacy
WIX.com Ltd – HOSTING AND WEBSITE SERVICE
Why data is shared with Wix:
To provide and operate services used on this site (data storage, technical support, improvements).
Storage duration:
More information about the privacy policy of WIX.com: https://de.wix.com/about/privacy
Legal basis: Legitimate interests (Art. 6 (1) (f) GDPR).
Data Processing Agreement: Automatically applies when using Wix services. DPA Information
Standard Contractual Clauses and Risk Assessment: https://de.wix.com/about/privacy-dpa-users
Since Wix transfers data to third countries outside the EU, this privacy policy states that the transfer is carried out in accordance with the Standard Contractual Clauses and that a risk assessment (by WIX) has been carried out. For more information, see https://de.wix.com/about/privacy-dpa-users
REFERENCES AND LINKS
Hyperlinks to external websites:
Under § 17 of the E-Commerce Act (ECG), we are not responsible for third-party content accessed via hyperlinks unless:
-
We have actual knowledge of illegal content and fail to remove the link.
-
The third-party content is under our supervision or presented as our own.
OTHER
Email addresses and phone numbers can be clicked on our website to initiate contact through your device. We hereby inform you of this processing activity.
YOUR RIGHTS
As a data subject, you have the right to access, information, correction, deletion, restriction, data portability, revocation, and objection—provided no legal retention period prevents it.
If you believe your data has been processed unlawfully, you can file a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.
CONTACT INFORMATION
Responsible person under data protection law:
Katharina Krenn - Agentur für Immobilien
Paradeisergasse 9
9020 Klagenfurt
+ 43 (0) 650 322 00 01
